Eltech Product Warranty Policy

All Eltech products come with a warranty. Please refer to the warranty card enclosed with your product.
Eltech warranties generally provide the following durations:

All adapters, converters and chargers have a one-year warranty.
All headphones have a one-year warranty.
All hands-free and cellular accessories have a one-year warranty.
All televisions/DVD/speaker systems have a ninety-day warranty.
All telephones have a ninety-day warranty.
All compact disc players/MP3 players and portable multi-systems have a ninety-day warranty.
All cassette players, portable radios and personal recorders have a ninety-day warranty.
All clock radios and microphones have a ninety-day warranty.

To obtain warranty replacement, return the product freight prepaid to the address below within the duration of the warranty. Please enclose the product, copy of receipt, detailed description of the problem and a money order in the monetary amount found on your warranty card. The money order should be made out to Oasis Global Trading Limited and covers the cost of return shipping and handling. Failure to enclose required information will result in delay of your shipment. Please allow 4-6 weeks for product replacement. Please allow 6-8 weeks during the months of Nov-Feb.

A New Warranty Does Not Start With The Replacement Of A New Product.

If you have problems with the replacement, please contact us immediately!
Our warranty does not cover any product that has been subject to neglect, unreasonable use, accident, violation of the operating instructions, or any product that has been modified by you or an unauthorized service agent.
Products out of warranty requiring replacement will be reviewed individually, but all will require the $6 shipping and handling fee.
To find out the amount of replacing an out of warranty product, please email consumercare@eltech.com

Send correspondence and packages to:

• Attn: Consumer Care
• Eltech
• Oasis Global Trading
• Deira.
• Dubai, UAE 58558